How do I get started?
First things first… figuring out what it is you need (or in some cases, want) for your event. Take a peek at our inventory and use our wish list button to create your dream wish list of items for your upcoming event. Once your dream wish list has been made on our website, go ahead and submit that and someone from the Tremaine Events team will get back to you within 72 hours with a quote.If certain items are unavailable for the requested dates or times, someone from the team will give their recommendations for replacements or a referral for another local company who could help if we are already booked.
Do you deliver, set up & pick up?
Being a specialty rental company, our collections requires specialty handling. Delivery & pick up fees start at $100.00 and vary based on location, order size, and items selected. We offer a set up fee that starts at 10% of the pre-tax total. This is flexible in case you don’t need someone setting up your chairs, and have a team who can help with your set up.
Do you offer will call?
We sure do. Our will call option only applies to pieces that don’t require intensive setup. We also require all will call orders to be transported in an appropriate matter. We require enclosed trailers, ties & proper handling by whomever is picking up & dropping off. Unfortunately, many of our large items are not available for will call, but depending on what you’re looking for we may be able to work with you on your order.
What are your prices?
Our prices start at $3.00 and go up to $800.00. Depending on what you’re looking for really depends on the price. The best way to get our pricing is to fill out our contact form and request a brochure, or put together your wish list for a quote.
How do I get a quote?
We recommend using our wish list tool on our website to put together your dream list of items that you’re looking at renting for your event. Once your wish list is complete and ready to be quoted out, be sure to submit. After a team member receives your wish list, you will get a quote. Interested in having someone help you with numbers and what you actually may need? Fill out our contact us form to get in contact with someone on the Tremaine Events team.
Do you require a minimum?
We do not have an order minimum requirement.
Do you have a warehouse I can tour?
We do! Fill out our contact us form to schedule an appointment. All inventory tours are by appointment only.
What cities do you work in?
We currently work in Phoenix, Mesa, Tempe, Chandler, Gilbert, Scottsdale, Queen Creek, Payson, Sedona, Flagstaff, Prescott, Florence, and beyond!
Do you offer styling for my event?
We offer full design & styling services in addition to our rental inventory. A design & styling fee is required. At this time, we do not offer full planning or day of coordination services, but we’ll gladly send you recommendations for some of our favorite planners around town.
Do you have recommendations for other vendors we can work with?
We sure do! We have a curated selection for our clients to choose from if they would like. Looking for that referral list? Fill out our contact form to get it straight to your inbox.
I am planning a photoshoot. Do you offer discounts or trade for services?
We want to be able to offer our services to creatives who want to take their photo shoots to the next level! Pulling together a stylized shoot including multiple vendors can be very similar to putting on a wedding or event. We would love to hear more about your photoshoot concept to see if we are a good fit and get something scheduled.
I am trying to sell some vintage pieces. Would you buy them from me?
We would LOVE to! Send us an email to firstname.lastname@example.org.
What if something gets damaged or stolen? Am I responsible?
Short answer, yes! Long answer… we understand that accidents happen. We promise we won’t be upset if something is damaged. In the case of damage, stolen or missing items, we do require reimbursement for all items that are damaged, lost or missing. If something is damaged, we will try our best to fix it first and you will be responsible for the repair fees. But, sometimes those damages are beyond repair and will require replacement in which you are held responsible to cover those replacement costs. Keep in mind, many of our pieces are one of a kind and replacement fees may be higher than expected so please respect our rentals. We appreciate it!
Can I change my order after the contract has been signed?
We recommend that all orders are to be as close to your needs as possible, but understand that numbers can change. We only reserve items that have a signed contract on file and so we highly recommend booking the max you may need. If in the end you need to deduct a table, a few chairs, or a couch, we can absolutely make deductions, but no refunds are to be given from the 50% non refundable deposit.
What is your cancellation policy?
We require a 50% non refundable deposit and signed contract to reserve any orders. If you need to make any deductions from your order, our pricing breakdown works as follows.
– 100% charge if cancellation/deductions on order occurs 7 days prior to event. All final numbers are due 14 days prior to your event.
– 75% charge if cancellation/deductions on order occurs 14 days prior to event. All final numbers are due 14 days prior to your event.
– 50% charge if cancellation/deductions on order 15 days or more from prior to event. This 50% is from the nonrefundable deposit placed to secure order.
How do custom projects work?
We realize that sometimes what you’re looking for doesn’t exist yet or may not be available in your area. Combining your ideas & our team, we are sure that we can work together to bring your ideas to life! Have your heart set on a custom backdrop or a giant balloon installation? From custom furniture pieces, to ceremony arbors, to new inventory, we’re always open to chatting about what we can possibly source or produce!
I need some inspiration. Any advice on where to start finding ideas for my event?
The Tremaine Ranch blog features real weddings and events, oodles of inspiration (from home design, event design & planning, and photoshoots), vendor guidance, travel recommendations for event planning, guest accommodations, and more. Why has Tremaine Ranch grown so quickly over the past year? The answer is simple… We focus on researching the vendors, locations, food and details from large to small, to help make your event become one of a kind and memorable for all involved.